Orders & Delivery

Orders & Delivery Information

Orders:

To place an order it is necessary for you to create an account, this is a very simple process and takes no more than 2 or 3 minutes and all of the information used to create the account is necessary to process your order. However, the benefit is, if you decide to reorder at a later date, wish you return to your shopping cart at a later time, or indeed need to return items, everything can be dealt with easily and quickly using your newly created account. Unless you ask to be notified of special promotion or to receive promotional material, we will ONLY use your contact details in relation to your order. This is our firm undertaking to you.

Delivery:

1. We charge a nominal fee of just £2.95 for packing and delivery on all orders within the UK with a value below £30.

2. There is no charge for packing and delivery for any order with a value of £30 or more

3. Express Delivery is available for stock items at a charge of £5.95 for orders below £30 and £2.95 for orders above £30

4. Orders for the Channel Islands and Isle of Man can be expedited at a charge of £5.95 for orders below £30 and £2.95 for orders above £30

5. Orders within the European Union can be expedited at a cost of £10.95. However, we are not responsible for customs fees, duties or taxes.

6. Within the UK, we use the Royal Mail’s Recorded Delivery Service, which requires a signature on delivery. Alternatively, we may, at our discretion and depending on the value of the order, elect to use an insured service and/or a courier service. Any additional costs in utilising these alternative delivery methods will be borne by us.

7. We aim to deliver all orders within 7-10 days of receipt and in many cases; our delivery times are considerably quicker. However, if we are unable to deliver to you within our normal 7-10 days we will keep you informed and, if requested, accept a cancellation with a full refund.

8. If your order is urgent, then we ask you to include this within the ‘additional instructions’ section of your order and we will do our best to expedite or prioritise your order. However, you may be required to pay an additional £5.95 for an Express delivery service.

9. If you have ordered an item that is out of stock by placing a “Backorder” you will have been provided at the time with an estimated lead time, that is, when we expect to receive the items requested.

If you have any concerns regarding delivery of your order, we welcome you to contact us using our ‘Contact Us’ form before placing your order.